fore4d Platform Privacy Notice

This page describes what we collect when you use fore4d and how we keep that data protected. We at fore4d collect personal information only to operate our platform securely, process your deposits and withdrawals, verify your identity, and comply with local regulations. We do not sell your data to third parties unrelated to your account activity.

Our fore4d privacy commitments apply to all users accessing our sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and esports betting from supported jurisdictions. Whether you access fore4d via browser or app, and whether you fund your account with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank transfer (mobile banking, local payment, online payment, e-wallet), the same data safeguards apply.

We describe below what information we collect, how we use it, who has access to it, how long we retain it, and your rights regarding your data. This notice applies to all fore4d users globally, though our jurisdiction-restricted services mean we only operate in regions where local law permits.

What Data We Collect on fore4d

We at fore4d collect the following categories of information when you register, use our platform, and transact:

• Account registration data: Your email address, username, phone number, full name, and password hash (not plain text).
• Identity verification (KYC): Valid Indonesian ID, passport or driver's license; government-issued proof of address; selfie photograph; date of birth.
• Payment information: Bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction history, deposit and withdrawal amounts and timestamps.
• Gameplay data: Bets placed, games accessed, stakes, outcomes, balance changes, session timestamps.
• Device and browser information: IP address, device type, operating system, browser type, referring page, cookie identifiers.
• Communication logs: Messages sent to our support team, including subject, content, and attachments; customer-service interaction records.

How We Use Your Data on fore4d

We at fore4d use the data we collect for these purposes:

• Account operation: Creating and maintaining your fore4d account, enabling login, resetting passwords, managing your account preferences.
• Compliance and verification: Conducting Know Your Customer (KYC) checks, verifying your identity, confirming your age and legal eligibility, detecting fraud and money laundering.
• Transaction processing: Accepting deposits from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment and bank sources; processing withdrawals; reconciling accounts; issuing transaction confirmations.
• Game settlement: Tracking your bets and stakes, calculating payouts, updating your balance, maintaining historical records for disputes.
• Customer support: Responding to your inquiries, troubleshooting technical issues, resolving complaints, providing account assistance.
• Legal compliance: Complying with Indonesian gambling regulations, anti-money-laundering (AML) laws, counter-terrorism financing (CTF) obligations, and regulations in your jurisdiction.
• Security and fraud prevention: Detecting suspicious account activity, preventing unauthorized access, protecting against bots, identifying duplicate accounts.

Third-Party Processors We Use

We at fore4d share your data with external service providers only to the extent necessary to operate the platform. These third parties include:

• Payment gateways: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet processing partners receive your e-wallet or bank account identifiers to confirm transactions.
• Identity verification vendors: Third-party KYC providers cross-check your submitted ID documents against government databases to confirm legitimacy.
• Data hosting and analytics: Our servers may sit outside Indonesia (cloud providers in Southeast Asia or globally); we use encrypted channels to protect data in transit.
• Email and SMS services: Marketing and transactional email/SMS providers send confirmation codes, deposit notifications, and promotional messages (which you can disable in your settings).
• Legal and compliance advisors: Our lawyers and compliance consultants access your data when responding to regulatory inquiries or legal disputes.

We at fore4d never sell your personal information to data brokers or marketing firms unrelated to your account activity on our platform.

How Long We Keep Your Data

We at fore4d retain your data for different durations depending on the type:

• Active account data: Name, email, phone, KYC documents remain stored as long as your account is active.
• Inactive accounts: If your fore4d account becomes inactive (no login or transaction for 2 years), we retain your data for legal compliance but may mark your account as dormant.
• Transaction history: We keep deposit, withdrawal and gameplay records for at least 5 years to comply with AML/CTF regulations and resolve disputes.
• Device and browser logs: IP addresses and session data are retained for 90 days for security audit purposes.
• Support communications: Customer service chat logs and email records are kept for 2 years to track dispute resolution.
• Marketing data: If you opt into promotional emails, we retain your preference until you unsubscribe or delete your account.

Your Rights Under Our fore4d Privacy Policy

We at fore4d respect your data rights. You have the right to:

• Access your data: Request a copy of all personal information we hold about you. Submit a request via our support team and we will provide it within 30 days.
• Correct errors: If your name, address, or KYC details are wrong, you can request corrections through your fore4d account dashboard or contact support.
• Delete your account: You can request full account deletion, though we retain transaction records for legal compliance. Deletion is permanent and cancels access to all fore4d games.
• Opt out of marketing: Unsubscribe from promotional emails and SMS at any time via the settings in your account or by clicking the unsubscribe link in messages.
• Data portability: Request your data in a portable format (e.g., CSV). We will provide it within 30 days of request.

Cookies and Tracking on fore4d

We at fore4d use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember your login state, language preference, and gameplay history. We use two types:

• Essential cookies: Required for fore4d to function (login, session management, security). You cannot disable these without breaking the platform.
• Analytics cookies: Track how you use fore4d (pages visited, games played, time spent). You can disable these in your browser settings without affecting core functionality.

Our fore4d cookie policy respects your choice. If you disable cookies in your browser, you may experience reduced functionality but can still log in and play.

Contact Us About Privacy

If you have questions about our fore4d privacy policy, wish to exercise your data rights, or need to report a data breach, contact us via:

• Email: [email protected]
• Live chat: Available through your fore4d account dashboard during business hours.
• Mailing address: Our office locations are in Jakarta, Surabaya, and Bandung; contact support for exact mailing details.

We at fore4d aim to respond to all privacy requests within 30 days. Our services are available only where local law permits. Users are responsible for verifying that their access to fore4d complies with their own jurisdiction's data protection and gambling regulations. This privacy notice was last updated in the current year and may change as we update our systems.